ORDER PROCESSING & PRODUCTION
We do not carry stock. All Torture Garden Latex garments are individually hand made to your order and take time to create to our high standard of quality.
We aim to ship all items within a practical timeframe, but please allow 14 up to 28 days until dispatch.
There can be mitigating circumstances which can add to delivery time, such as unavailability of raw materials, or extremely busy periods of the year. We will keep you informed of any delays.
If you need your order by a specific date, please check the ‘Express Order’ box on the product page. Once your order is placed, we will review your request.
If your order is eligible, you will be charged an additional fee of 30.00£ per item, billed separately.
All prices are shown in British Pounds Sterling (GBP). All prices are exclusive of shipping, local taxes and import duties.
Payment is required on order. Torture Garden Latex can be paid using most credit/debit cards through Stripe. For security reasons we do not keep your card details on record. Payments gateways do not forward your card information to us. However, we are able to process refunds using these same platforms when necessary.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Stripe use of best-in-class security tools and practices to maintain a high level of security.
SHIPPING & DELIVERY
All prices are exclusive of shipping, local taxes and import duties.
Shipping (UK & International) :
All orders are securely packed and sent in discreet plain packaging for your privacy and reassurance.
Torture Garden Latex delivers to most countries*. In the UK we deliver by couriers like DHL, Fedex and similar companies. Outside the UK we ship by international couriers like Fedex, DHL and equivalent couriers for extra speed when required. This is the best option, and is recommended for high value orders. Shipments are fully trackable and you will be emailed with details.
* : Due to new duties and taxes regulations in place as of 2021, we no longer offer shipping to Greece.
Duties and Taxes (International orders, including EU):
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
Collection in person :
Orders can be collected in person, if you choose. If this option is selected, you will not be charged shipping. Failure to collect after 6 months however will result in the disposal of the items by whatever means, without refund or credit.
RETURNS & EXCHANGES
You may return your order under certain conditions. To make sure your order is eligible for an exchange or refund, please check our Returns & Exchange policy here before you return any item.